I've had a Cane Master cane for almost 2-years and absolutely love it. My last order was a gift for a very good friend. I phoned in my order which may have been a mistake. I asked for top & bottom grips plus shark teeth in the middle. I got extended top grips instead, which IMO may have thrown off the balance of the design. My bad that I didn't catch it before it was too late, I guess. I also asked that the cane be shipped with a signature required. Since the price of the cane was $545, I didn't think that was an unreasonable request. The person who took the order assured me it would be no problem. When I tracked the shipment, it showed that it was sent 'ground delivery.' I called the shipper and was told the no signature was requested. Tracking shows the package on my friend's porch, but since I haven't been able to reach him, I still don't know if he actually received the cane or if a porch pirate grabbed it. Overall, very disappointing.