Shipping and Returns Policy
Shipping & Returns
At Cane Masters, every cane is handcrafted with precision and care. Below you’ll find everything you need to know about shipping, delivery, and returns.
Shipping Information
Shipping Costs
Shipping fees are calculated at checkout and depend on:
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The item(s) in your cart
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Your chosen shipping method
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Your delivery location
To view your exact shipping cost, simply add your item to the cart and proceed to checkout.
International Shipping
Yes, we ship worldwide.
We work with several trusted carriers, including:
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USPS International
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UPS
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FedEx
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DHL
Your available options will be shown at checkout based on your location.
Where Orders Ship From
All Cane Masters wooden canes, sticks, and staffs are handcrafted in our workshop in Oakland Park, FL, USA. Every order ships directly from our Florida location.
Order Processing & Delivery Times
Handcrafted Production Time
Because each cane is built by hand, please allow:
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Up to 25 working days (excluding weekends) for custom canes and walking sticks
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2–3 days for Dojo canes, which ship faster
Order Tracking
When your order enters our shipping department, you will receive an email with your tracking number.
If you don’t see the email:
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Check your spam or junk folder
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Search for messages from Cane Masters or your chosen carrier
Still need help? Our team is here for you.
Returns & Refunds
Custom Cane Return Policy
Because each custom cane is handcrafted specifically for your order, we do not accept returns or provide refunds unless the product arrives incorrect, damaged, or defective.
If Your Item Arrives Incorrect or Damaged
If you received a product that is incorrect, damaged, or defective:
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Contact us within 5 days of receiving your order
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Provide your order details and a brief description of the issue
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Our team will review your case and work quickly to resolve the issue
We handle all issues promptly and on a case-by-case basis to ensure you’re fully taken care of.
Need Assistance?
If you have questions about your order, shipping, or returns, our team is happy to help.